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Delivery Information

Delivery Information

All our items that are dispatched in the UK are sent via Royal Mail. All our items are sent free of charge unless you specify a premium service. For items value below £20

Service Price Delivery Timescale
Royal Mail 2nd Class Post Free Aims to delivery within 3-5 working days
      

For Items above £20 all items are dispatched using the following service.

Service Price Delivery Timescale
Royal Mail Tracked 48 Free Aims to deliver within 2-3 working days

 


£100 compensation value



Royal Mail Special Delivery (Next Day) £9.95 Aims to delivery next working day. Signature on Delivery
Service
£500 compensation value


For International delivery below £20 we use the following (Only European Destinations )

Service Price Delivery Timescale
Royal Mail Untracked Priority Free Aims to deliver within 5-7 working days


For International delivery below £20 we use the following (Only European Destinations ) 

Service Price Delivery Timescale
Royal Mail International Tracked & Signed 11.95 Aims to deliver within 2-3 working days
Fedex Priority  19.95 Delivers Next Working Day, Mainland Europe

Important Information

  - Delivery times are taken directly from the courier service. These are estimates provided by them. Refurb Phone is not responsible if these delivery times vary.

  - All items dispatched out will require a signature upon receipt unless the items are sent via untracked post.

  - In exceptional circumstances we reserve the right to use alternative couriers.

  - If you have any delivery questions you can call us on 02037735252 or alternatively please contact the relevant couriers.

  - As standard we send our products by Royal Mail in robust postal cartons, thereby giving the maximum protection to them in transit and ensuring that the contents are properly presented to you when they arrive. However this means that our parcels are unlikely to fit through a standard letterbox.

Order Tracking

After you have placed an order and it has been dispatched, Refurb Phone will send you a dispatch confirmation with the tracking number (if applicable). Once the tracking number is provided you will be able to track the order on the Refurb Phone website or the relevant courier website on the same evening or the next day.

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